Shipping Policy

All products are shipped out after fulfillment. We take about 1-3 business days to create and fulfill your orders. Then you should add shipping times on top of that. Speed and price depend on product type and destination. Basically we offer FREE SHIPPING for all domestic orders.


97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 4 business days or less

Here are our estimated shipping delivery times (The estimates don’t include the time it takes to create our products):

  • USA: 5-8 business days
  • Canada: 5-8 business days 
  • UK: 5-8 business days
  • World: 5-12 business days

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at info@fashionzapp.com. making sure you quote your order number. We'll see what can be done.

I would like to change my order, what can I do?

Orders can be amended within the first 24 hours after they have been placed. After that, fulfillment will have started, and we can no longer make any changes. To request an edit to your order, please contact info@fashionzapp.com. with your order number and specific request.

 

RETURNS

Our return policy lasts 15 days. If 15 days have gone by since your items have been delivered, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Check out our refund policy section to read more.

If you have any questions, feel free to get in touch with our support team. We'll get back to you within a few hours.