For custom orders unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team processes your order right away.
For non-custom orders we can make changes or cancellations if your order has not yet been fulfilled.
If your order has not yet been fulfilled please reach out to us and we can make an address change for you.
Please allow 3 - 7 business days of processing and production time for your order to ship out.
Our orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States: 5 - 20 Business days.
Average transit times to International: 17 - 45 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
There are many factors which can contribute to how long an investigation can take, such as the number of intermediary banks involved in the payment journey, if incorrect details have been supplied, or if a bank is holding the payment.
We assure you that Kind Anima will continue to keep you updated on the progression of the investigation; each case is reviewed on a two-day basis.