FAQ's
What is Fashionzapp?
Fashionzapp is an online retail store operated by High Choice Inc., offering a wide range of fashion products with fast, reliable, and hassle-free delivery across the United States.
How can I contact Fashionzapp?
You can reach us at:
Email: info@fashionzapp.com
Phone: +1 (640) 203-6890
Address: Hancock Avenue 228, Bridgewater, NJ 08807, USA
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Order Cut-Off Time: 5:00 PM EST
Shipping and Delivery
Do you offer free shipping?
Yes, we provide free standard shipping on all orders within the United States.
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday to Friday). Orders placed after 5:00 PM EST are processed the next business day.
How long does delivery take?
Standard delivery usually takes 3–7 business days after shipment, depending on your location and the carrier.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with a tracking number, which is usually active within 24 hours. If you don’t receive tracking details within 7 business days, contact us at info@fashionzapp.com.
What happens if my order is delayed?
While most orders arrive on time, delays may occur due to weather, carrier issues, or other unforeseen circumstances. If your order is significantly delayed, we’ll notify you, and you may choose to cancel for a full refund.
Which carriers do you use?
We partner with trusted carriers, including USPS, UPS, and FedEx.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of receiving your item if it is unopened in original packaging or never used. Contact us at info@fashionzapp.com to start the process.
Who pays for return shipping?
Defective or Incorrect Items: We provide a free pre-paid return shipping label.
Customer Remorse: You are responsible for the actual cost of return shipping. There is no restocking fee in either case.
How do I return an item?
Contact us at info@fashionzapp.com to request a return. If approved, we’ll provide a return shipping label and instructions. Returns should be sent to: 228 Hancock Ave, Bridgewater, NJ 08807, USA. Items sent without prior approval will not be accepted.
How do exchanges work?
To exchange an item, return the original item. Once the return is accepted, place a new order for the desired item.
When will I receive my refund?
If your return is approved, we’ll process a refund to your original payment method within 10 business days after receiving and inspecting the item. If more than 10 business days have passed, contact us at info@fashionzapp.com.
Orders and Payments
Can my order be canceled or modified?
We reserve the right to refuse or cancel orders for various reasons. If your order is changed or canceled, we’ll notify you via email or phone. Contact us at info@fashionzapp.com for assistance with modifications.
What payment methods do you accept?
We accept various payment methods, but please ensure your account and payment information is accurate and up-to-date to avoid processing issues.
Products and Services
Are product colors and descriptions accurate?
We strive to display product colors and details accurately, but variations may occur due to device displays. Product descriptions, pricing, and availability are subject to change without notice.
Are all products available all the time?
Some products are available only online and in limited quantities. We may limit sales or discontinue items at any time.
Terms and Conditions
What are the rules for using your website?
By using our website, you agree to our Terms and Conditions. Key points include:
You must be the age of majority or have guardian consent.
Do not use our site for illegal purposes or upload harmful content.
Misuse may result in termination of access.
Can I submit reviews or comments?
Yes, you may submit reviews or comments, but they must not be illegal, harmful, or misleading. By submitting content, you grant us the right to use and publish it without compensation.
Other Questions
What if I have issues with a third-party link on your site?
Our website may include links to third-party sites. We are not responsible for their content or policies. Review their terms and privacy policies before engaging.
What happens if I violate your terms?
Prohibited activities, such as illegal use, harassment, or uploading malicious code, may result in termination of your access to our services.
For additional questions, contact us at info@fashionzapp.com or call +1 (640) 203-6890 during business hours.