FAQ's
Welcome to the Fashionzapp Help Center! Below you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need additional help, don’t hesitate to contact us.
🛍️ About Our Products
Q: What types of products does Fashionzapp sell?
A: Fashionzapp offers a curated collection of stylish, comfortable, and versatile women’s clothing, including:
Tops – Casual, trendy, and boho-style tops perfect for any occasion.
Beachwear – Lightweight, breezy pieces ideal for vacations or sunny days.
Bottoms & Jumpsuits – From wide-leg pants to flattering jumpsuits.
Dresses – Flowing maxi dresses, casual daywear, and more.
Harem Pants – Loose-fitting, stylish, and incredibly comfortable.
Kaftans – Elegant and relaxed kaftans for a chic, effortless look.
Our collection is designed with comfort, individuality, and effortless style in mind.
🛒 Orders
Q: How do I place an order?
A: Browse our collections, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, we may be able to modify or cancel it. Please contact us as soon as possible at info@fashionzapp.com or +1 (640) 203-6890.
Q: I didn’t receive a confirmation email—what should I do?
A: Please check your spam or promotions folder. If you still don’t see it, reach out to us with your name and order details so we can assist.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the United States.
Q: How long does delivery take?
A: Delivery usually takes 3–7 business days after your order ships. Processing time is 1–2 business days (Monday–Friday, excluding holidays).
Q: Do you ship internationally?
A: Currently, we ship only within the United States.
📍 Shipping Limitations
We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking updates typically become active within 24 hours.
📦 Returns & Exchanges
Q: What’s your return policy?
A: We accept returns and exchanges within 30 days of delivery for items in new, unused condition with original packaging and tags.
Q: Do I have to pay for return shipping?
A: No, we include a prepaid return label in your package. Return shipping is free, and we do not charge restocking fees.
Q: How long do refunds take?
A: Refunds are processed within 10 business days of receiving and inspecting the returned item(s).
💳 Payments
Q: What payment methods do you accept?
A: Currently, we accept payments only via PayPal.
Q: Is my payment information secure?
A: Yes. Fashionzapp uses SSL encryption and secure processing to protect your personal and payment data.
📞 Still Need Help?
Feel free to reach out:
Email: info@fashionzapp.com
phone: +1 (640) 203-6890
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
We’re happy to help with anything you need!